John Ragsdale, VP, Technology and Social Research - TIA
May 2013

Service Disciplines:Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, Support Services

Functional Areas: Operations, Research, Service Delivery, Strategy

Keywords: operations, research, Adoption, Trends, Heatmap, Technology

This report launches the 2013 TIA Heatmap, an annual report tracking the adoption of technology and services by TIA member companies. The Heatmap is based on the findings of the 2013 TIA Services Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2013–2014.