Adoption, Satisfaction and Planned Spending Across 24 Areas of Technology and Services

Date: May 05, 2014

Author: John Ragsdale

Description:
TIA’s 8th annual member technology survey documents member adoption, satisfaction, and planned spending across 24 areas of services and technology. This report documents details for technololgy used by support services.

Applicable Disciplines:
Customer Success and Support

Keywords:
service technology; 2015 trends; CRM; Customer Relations Management; contact center; knowledge management; communities; collaboration; Content development

Functional Areas:
Operations;Research;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other