Date: May 13, 2014

Author: Ken OReilly

Description:
This Solution Widget addresses the questions: What metrics are companies tracking related to customer satisfaction? How are they tracking them?

Applicable Disciplines:
Customer Success and Support

Keywords:
CSAT; NPS; Customer Experience; Customer Loyalty; Churn Rate; Metrics; Best Practices; CSAT Metrics; KPIs; FCR; Optimization; Support Channels; Customer Feedback; VoC; SCI; Customer Advocacy; Customer Engagement

Functional Areas:
Engineering;Operations;Research;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other