Date: April 11, 2013

Author: Thomas Lah

Description:
How should we structure our global services organization to maximize both costs and customer experience?

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support;Service Revenue Generation-Recurring;Managed Services

Keywords:
Organizational Structure; Global Services; Organizational Development; Service Organization; Global Organization; Global Management; Organizational Alignment

Functional Areas:
Engineering;Finance;Human Resources;Marketing;Operations;Partner Management;Professor;Research;Sales;Service Delivery;Strategy;Student;Training

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other