Date: May 28, 2013

Author: Ken OReilly

This solution widget identifies TIA research, presentations, and webinars that answer the question: What are the best practices for preventing the truck roll and reducing the need to go onsite by resolving issues proactively and remotely?

Applicable Disciplines:
Field Services;Customer Success and Support;Managed Services

Proactive Support; Preventive Technology; Remote Monitoring; Remote Support; Remote Resolution

Functional Areas:
Engineering;Operations;Research;Service Delivery;Strategy

Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other