Fall 2013 TIA STAR Awards

Date: November 15, 2013

Author: John Ragsdale

Description:

The Technology Industry Association (TIA) began awarding STAR Awards to member companies in 1990 to recognize exceptional service and support operations. Over the years the categories have continually evolved to reflect the always-evolving strategies and practices within the industry, and the scope of the awards has expanded beyond technology support to include TIA’s other disciplines: field services, professional services, education services, service revenue generation and managed services. The most frequently asked question regarding STAR Awards is, “Why did they win?” and this report will answer that question, highlighting the success stories behind the most recent round of awards, Fall 2013, awarded at the Technology Services World conference in Las Vegas on October 23rd.

Successful combinations of people, process, and technology are highly repeatable across the industry, and service executives should look to peer operations to identify new approaches for solving both old and emerging business problems. If a STAR Award winner has successfully met a challenge your company is currently facing, talk to your TIA member services representative about arranging a phone call or an in-person meeting for collaboration between your company and the STAR Award winner.


Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support;Service Revenue Generation-Recurring;Managed Services

Keywords:
STAR Awards, consumer technologies, enterprise IT and telecommunications, healthcare IT, industrial automation, service delivery, operations

Functional Areas:
Operations;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other


 
Fall 2012 TIA STAR Awards

Date: November 01, 2012

Author: John Ragsdale

Description:
The Technology Industry Association (TIA) began awarding STAR Awards to member companies in 1990 to recognize exceptional service and support operations. Over the years the categories have continually morphed to reflect the always-evolving strategies and practices within the industry, and to include all service disciplines served by TIA:  support services, field service, professional services, and education services.
 
The most frequently asked question regarding STAR Awards is, “Why did they win?”, and this report will answer that question, highlighting the success stories behind the most recent round of awards, Fall 2012.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support

Keywords:
Innovation; Social Media; Consumption Gap; Customer Success; Product Supportability

Functional Areas:
Operations

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other


 
2011 Fall TIA STAR Awards

Date: December 19, 2011

Author: John Ragsdale

Description:
The Technology Industry Association (TIA) began awarding STAR Awards to member companies in 1990 to recognize exceptional service and support operations. Over the years the categories have continually morphed to reflect the always-evolving strategies and practices within the industry and to include all service disciplines served by TIA: support services, field service, professional services, and education services.

The most frequently asked question regarding STAR Awards is, "Why did they win?", and this report will answer that question, highlighting the success stories behind the most recent round of awards, Fall 2011.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support

Keywords:
STAR Awards; Complex Application Support; Continual Improvement; Support Services; Innovative Support; Mission-Critical Support; Partner Management

Functional Areas:
Operations

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other


 
2011 TIA STAR Awards for Excellence

Date: June 10, 2011

Author: John Ragsdale

Description:
The Technology Industry Association (TIA) began awarding STAR Awards to member companies in 1990 to recognize exceptional service and support operations. Over the years the categories have continually morphed to reflect the always-evolving strategies and practices within the industry, and the scope of the awards has expanded beyond technology support to include TIA's other disciplines: field services, professional services, and education services. The most frequently asked question regarding STAR Awards is, "Why did they win?", and this report will answer that question, highlighting the success stories behind the most recent round of awards, Spring 2011, awarded at the Technology Services World conference in Santa Clara, CA, on May 4. 
 
Successful combinations of people, process, and technology are highly repeatable across the industry, and service executives should look to peer operations to identify new approaches for solving both old and emerging business problems. If a STAR Award winner has successfully met a challenge your company is currently facing, talk to your membership development director (MDD) about arranging a phone call or an in-person meeting for collaboration between your company and the STAR Award winner.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support

Keywords:
Customer Service; Service Awards; Best Practices; Knowledge Management; Online Support; Value-Added Support; Business Intelligence

Functional Areas:
Operations;Service Delivery

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other