Date: September 06, 2013

Author: Ken O'Reilly

Description:
What are TIA's recommendations related to SLAs for support service agreements?

Applicable Disciplines:
Customer Success and Support

Keywords:
Service Level Agreements; Service contracts; Support channels; Support considerations; Multichannel Service; Social support

Functional Areas:
Engineering;Operations;Research;Sales;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other