Date: June 13, 2013

Author: Ken OReilly

Description:
What are best practices in supporting SaaS offerings?

Applicable Disciplines:
Customer Success and Support

Keywords:
Software as a Service; Service Adaptation; End-user consumption; Determining Product Value; Revenue generation

Functional Areas:
Research;Sales;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other