Tour Sheet

Date: May 05, 2014

Author: John Ragsdale

Description:
Each year TIA conducts the Member Technology Survey, tracking adoption, satisfaction and planned spending across 24 categories of technology and services. The satisfaction section of the survey has delivered interesting results, with the majority of categories averaging a satisfaction score well below industry averages. There are, however, some clear outliers from these averages, with some technology or service providers well regarded by TIA members and highly rated for member satisfaction. Three TIA partners did exceptionally well.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support;Service Revenue Generation-Recurring;Managed Services

Keywords:
Service technology; Customer Satisfaction; CSAT; Coveo; Bomgar; DB Kay; David Kay; Member Satisfaction

Functional Areas:
Operations;Research;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other