Date: November 10, 2014

Author: Thomas Lah

Summary results from the TIA 2014 Organizational Structure Survey. Insights include:
  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling service? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service line profitability.
  • Most common services organizational structure.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support;Service Revenue Generation-Recurring;Managed Services

Organizational Structure

Functional Areas:
Engineering;Finance;Human Resources;Marketing;Operations;Partner Management;Professor;Research;Sales;Service Delivery;Strategy;Student;Training

Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other