A Decade of Evidence from the IT Industry
Thomas Lah, Executive Director - TIA
Bo Di Muccio, Vice President, Professional Services - TIA
Jeremy DalleTezze, Director, Data Analytics - TIA
June 2013

Service Disciplines:Education Services, Field Services, Professional Services, Service Revenue Generation, Support Services

Functional Areas: Finance, Operations, Professor, Research, Strategy

Keywords: Services, Finance, operations, research, Strategy, Service 50, Technology

This paper is a collaboration between TIA and students from the Department of Business at Grove City College, Grove City Pennsylvania. The paper extends TIA's work on the Service 50, developing a larger data set and performing sophisticated scientific analysis of the relationship between services and financial performance among enterprise technology firms.