Deflection Back on the Table; Self-Service Success Rates Rising

Date: June 26, 2014

Author: John Ragsdale

Description:
At TIA’s Spring 2014 Technology Services World Conference, the concept of Extreme Automation was introduced. Technology firms need to take evolutionary steps forward to increase productivity and lower costs to meet the realities of the cloud economy.

Applicable Disciplines:
Field Services;Customer Success and Support;Managed Services

Keywords:
self-service tools; self-service paths; intelligent search

Functional Areas:
Engineering;Operations;Service Delivery

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other