Technology and Services Partners with the Highest Adoption by TIA Members

Date: December 10, 2014

Author: John Ragsdale

This report documents the top installed products across the 24 categories covered in the TIA Technology Heatmap. The top installed products information is gathered from the annual member technology survey.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Customer Success and Support;Service Revenue Generation-Recurring

CRM; incident management; communities; collaboration; PSA; Professional Service Automation; analytics; LMS; entitlement; scheduling tools; knowledge management; Content Management; Learning Content Development; Learning Management Systems; Mobility

Functional Areas:
Operations;Service Delivery;Strategy

Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Automation;Other