Request a Speaking Engagement with TIA Thought Leaders

TIA executives are available to share their expertise with you and your company. Request a workshop or speaking engagement to gain outside perspective and thought leadership on current trends affecting the technology services industry.

Available TIA Speakers and Topics

JB WoodJB Wood
President and CEO

  • B4B: How Technology and Big Data Are Transforming the Customer-Supplier Relationship
  • Consumption Economics: How XaaS Business Models Are Re-Shaping the Way Tech Companies Operate to Succeed
  • Services, Software and Business Outcomes: Why They Are Now Leading the Tech Value Proposition
  • LAER: Land > Adopt > Expand > Renew - Rethinking Sales and Service Models

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Thomas LahThomas Lah
Executive Director

  • Customer Success at Scale
  • Driving Customer Adoption
  • XaaS Financial Models
  • The Blurring of Sales and Services
  • XaaS Pricing Models
  • The Next Generation Technology Services Portfolio

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René GrossriederRené Grossrieder
Senior Vice President, Global Membership and Partner Development

  • LAER Model (Land, Adopt, Expand, Renew) execution, tactics and strategy
  • Leveraging services to drive effective sales motions
  • Global Channel Development
  • XaaS impact on sales structure, compensation and revenue generation
  • Data analytic frameworks for effective sales execution and hygiene
  • Sales operations and go to market models

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Peter ArmalyPeter Armaly
VP Research, Customer Success

Customer Success Topics

  • Customer journey mapping: not just any exercise
  • Scaling customer success organizations
  • Hiring, developing, and leading top notch customer success managers
  • Customer health scoring as a vital, iterative step in deepening engagement
  • Organizational alignment and funding to enable customer success
  • Technology, automation and proactively driving successful customer outcomes

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Judith PlatzJudith Platz
VP Research, Customer Success & Support Services

Support Services Topics

  • Customer Support Best Practices
  • Motivating Support Teams
  • Building Best-in-Class Support Organizations
  • Transforming Support Organizations
  • Establishing Customer Success Teams
  • Proactive Engagement Models
  • Implementing a Customer Success Model
  • Support Channel Delivery Best Practices
  • Implementing Best-in-Class Voice of the Customer Programs
  • Effective Adoption/Retention Activities
  • Developing Customer Support & Success Staff Skills
  • Tiered vs. Collaborative Support Organizational Structure

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Maria Manning-ChapmanMaria Manning-Chapman
VP Research, Education Services

Education Services Topics

  • The 2015 Education Services Strategy Block
  • Essential Capabilities for the ES Organization of the Future
  • Impact of the Subscription Economy on Education Services

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Mark MiddlekampMark Middlekamp
VP Research, Expand Selling

Expand Selling Topics

  • Key Criteria for Successful Expand Selling Lead Generation
  • Modeling for Optimal Expansion Revenue Growth and Cost of Sales
  • Building an Expand Selling Framework – How to get Started

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Vele GalovskiVele Galovski
VP Research, Field Services

Field Services Topics

  • Creating Differentiated Field Service Offers
  • The What, Who, How, and Why of Field Service Adoption
  • Spare Parts Logistics: From the Pony Express to Same-Day Delivery
  • How to Achieve your Strategic Plan
  • How the Internet of Things Affects Industrial Equipment: Smart Products Need Smart Services

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George HumphreyGeorge Humphrey
VP Research, Managed Services

Managed Services Topics

  • Scaling A Managed Services Delivery Organization
  • Managed Services Client Governance
  • Managed Services and "The Cloud"
  • Effective Managed Services Sales Models

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Bo Di MuccioBo Di Muccio
VP Research, Professional Services

Professional Services Topics

  • Key Technology Professional Services Market Trends
  • Extreme Project Performance: What Best in Class Professional Services Looks Like
  • Moving Out! How to Get PS on the Adoption Train
  • How Cloud, XaaS and Big Data Are Impacting Technology Professional Services (And What You Need to Do to Thrive)

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Julia StegmanJulia Stegman
VP Research, Service Revenue Generation

Service Revenue Generation Topics

  • Outcome-based Service Offer Development
  • Applying Renewal Pacesetter Practices
  • Utilizing Pricing as a Growth Lever

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John RagsdaleJohn Ragsdale
VP Research, Technology and Social

Technology and Social Topics

  • Optimizing Knowledge Management
  • Social Support: Online Communities and Social Media Channels
  • Customer Engagement Strategies: Multichannel and Self-Service Support
  • The Mobile Enterprise
  • Automating Professional Services
  • Service Technology Adoption and Spending Trends

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Jeremy DalleTezze
Senior Director Research, Data Analytics

Data Analytics Topics

  • Consumption Analytics Framework: Strategy and Tactics
  • Technology and Staffing
  • Assessing Readiness and Planning Analytic Projects
  • Scoping Data Challenge
  • Analytics as a Service
  • Success Plays and KPIs to Achieve Specific Outcomes
  • Predictive and Prescriptive Analytics

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Harald Kopp
Director Research, Industrial Services

Industrial Services and IoT Topics

  • Successful Business Models in the age of IoT/Industrial Internet/Industry 4.0
  • From B2B to B4B – Consumption and Business Models of the future
  • Smart Products Need Smart Services: How IoT/Industry 4.0 Affects Industrial Equipment
  • Growing Service Revenues in Industrial Equipment Industries
  • Adoption and Outcome offers in Industrial Equipment
  • State of Services in Industrial Equipment Industries

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