Focus Area: Field Services

The service industry is rapidly moving from a pure product focus to a customer outcome-based focus. New customer expectations, new models, and new capabilities will put tremendous pressure on today's field services organizations to adapt, be relevant, and continue to deliver a key revenue stream for their companies.

At TIA we help our members by providing assessments of their business through our validated benchmarking process, frameworks for best-of-breed operations, recommendations for actions and best practices, and exceptional networking with industry peers. Understanding the new capabilities required in the future while continuing to deliver today's results will separate the winners from the losers in field services.

Top Service Business Challenges

TIA conducts extensive research so you don't have to. Our detailed analysis of the industry has identified a top set of field services business issues that we address through our research programs. Topics include outsourcing, mobility tools, knowledge management platforms, security considerations, leveraging social media, and much more. View the FS Top Business Challenges ▶

Vele Galovski

FS Research Leadership

An elite group of professionals representing the industry's top support services organizations advise TIA executive management on how best to deliver relevant programs, research, and events to its members. Vele Galovski is the vice president of research for field services at TIA. Who is TIA?

Technology Stack Report

TIA Membership

A membership in TIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?