Focus Area: Managed Services

Managed Services (MS) is big business and is growing larger every year. In fact, on average, managed services is the fastest growing service line for hardware and software companies that have established support and professional services businesses.

Not surprisingly, OEMs are recognizing this burgeoning opportunity and are jumping on the MS bandwagon to capture additional services revenue and deepen customer engagement. Although MS as a business has existed for over 10 years, there are still many uncertainties surrounding managed services such as:

  • What is the best business model for an MS business?
  • What are the business model implications for revenue, gross profits, customer retention, and CAGR?
  • What are the risks and tradeoffs if we grow our MS business out of our existing support business versus starting a brand new separate services business?

Top Service Business Challenges

TIA conducts extensive research so you don't have to. Our detailed analysis of the industry has identified a top set of managed services business issues that we address through our research programs. Topics include optimal organization structure, channel models, key performance metrics, best practices, and much more. View the MS Top Business Challenges ▶

George Humphrey

MS Research Leadership

An elite group of professionals representing the industry's top support services organizations advise TIA executive management on how best to deliver relevant programs, research, and events to its members. George Humphrey is senior director of managed services research for TIA. Who is TIA?

Free Research Report  2015 Technology Spending Report: Managed Services  This report will help managed services organizations determine where to make  incremental technology investments to improve overall client satisfaction.     Download Report

TIA Membership

A membership in TIA offers the opportunity to learn from our experts as well as your peers in the technology services industry. Join our community of more than 30,000 individual service executives. What are you waiting for?