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Consulting Alliance Partners

Consulting Alliance Partners (CAP) deliver consulting expertise to enhance your service effectiveness in alignment with TIA thought leadership so that you can achieve the outcomes you desire. Our certified partners go through an evaluation process and are ready, willing, and able to help you maximize your TIA investment. Should you need additional information on our partners, please contact our partner team.

Filter TIA CAP Partners by Primary Focus Area: 

Certa Consulting

Certa Consulting is a professional services firm, focused on improving the Commercial Processes (Marketing, Pre-Sales, Sales and Post-Sales) of organizations or business units dedicated to serve the B2B segment, in particular the Technology Services sector. Certa has developed an application software named Strategic Client Plan© (SCP) a 3.0 Account Planning & Execution Methodology.

  • Primary Focus Areas
  • ExS
  • SRG

DB Kay & Associates

DB Kay provides consulting and training in KCSSM, the best practice for knowledge management for customer success and support organizations. They also lead self-service design efforts, voice of the customer programs, and customer experience journey mapping.

  • Primary Focus Areas
  • cs
  • SS

DG Associates

DG Associates specializes in helping service companies drive revenue and profits, increase customer loyalty and engagement with a Customer Experience (CEM) strategy, follow best practices for building a sustainable business, and deliver that sought-after customer experience.

  • Primary Focus Areas
  • cs
  • FS

Enabling Managed Services

EMS Corp works with IT Service Providers that are interested in being strong competitors in the IT managed services space and are looking for help in improving and expanding their practices. They help drive enhanced customer experience and profitability.

  • Primary Focus Areas
  • MS
  • SS

FT Works

FT Works helps technology improve support and customer success along the Five Layers of Support (SM): Offerings, Processes, People, Tools, and Metrics.

  • Primary Focus Areas
  • cs
  • SS

Global Partners, Inc.

Global Partners, Inc. is an international Training and People Development firm that focuses on helping client organizations to grow their businesses worldwide. Global Partners helps clients differentiate in the field of developing Trusted Business Partner relationships with their customers.

  • Primary Focus Areas
  • cs
  • FS

Infront Consulting & Management GmbH

Infront Consulting & Management is a leading European management consultancy firm. Their team of experts deliver concentrated business solutions for technology services companies, developing and executing effective business strategies to ensure long-term success.

  • Primary Focus Areas
  • MS
  • SRG

Ignite Advisory Group

Ignite Advisory Group creates Customer Advisory Boards for IT Services organizations to help their clients share best practices, overcome industry challenges and learn about new ways to deploy technology. The net result is increased services adoption among all the clients engaged in the Customer Advisory Board program as they learn from each other’s experiences in the industry and find new ways to utilize technology.

  • Primary Focus Areas
  • cs
  • SRG

Klever

Klever is an award-winning, next generation Customer Support Optimization software & services company.

  • Primary Focus Areas
  • cs
  • SS

Nathanson & Company

Nathanson & Company is a management consulting firm dedicated to helping companies achieve improvements in productivity, quality and customer satisfaction while reducing cost through strategy, transformation, outsourcing, extended enterprise and merger/acquisition programs.

  • Primary Focus Areas
  • MS
  • PS

NewLeaf Partners Europe

NewLeaf Partners is a global sales and marketing consulting and training firm dedicated to helping organizations achieve their revenue goals. They focus on businesses that offer complex or intangible products and services and solutions that are in industries undergoing dramatic change, such as information technology, telecommunications, software, hardware and professional services.

  • Primary Focus Areas
  • ExS
  • SRG

Pretium Partners

Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.

  • Primary Focus Areas
  • ExS
  • PS

RTM Consulting

RTM Consulting provides strategic and operational advisory services designed to increase revenue and grow margins. Specializing in global resource management, project/portfolio and knowledge management, and services business optimization, they help IT hardware, software, and pure consulting companies achieve the benefits associated with successful services portfolios.

  • Primary Focus Areas
  • FS
  • PS

TOP Step Consulting, LLC

TOP Step Consulting improves business efficiency and productivity for professional services business operations. Their experts have extensive experience in professional services business operations, project management, and professional services automation with both local and global professional services organizations.

  • Primary Focus Areas
  • MS
  • PS

Value and Pricing Partners

Value and Pricing Partners provides high-impact interventions and essential resources for companies to develop and sustain their strategic pricing capabilities. Problems they solve include: low profit business models (e.g. SaaS), weak offerings & value props, low value capture, aggressive price competition, and high discounting.

  • Primary Focus Areas
  • ExS
  • SRG

Waterstone Management Group

Waterstone Management Group helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in services, cloud, and customer success performance. Their expertise-driven approach is a unique blend of strategic consulting and executive-level operating experience designed to deliver high-velocity strategy and execution.

  • Primary Focus Areas
  • cs
  • SRG