TIA Blogs

TIA’s Inside Technology Services

TIA BlogInside Technology Services is a blog about the world of technology services. Experts share lessons learned, data sets, and best practices to help organizations drive growth, improve business, and increase customer satisfaction.

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John Ragsdale’s Eye on Service

John RagsdaleEye on Service is authored by John Ragsdale, VP Technology and Social Research for TIA. Eye on Service delves into trends and data points from both research surveys and TIA’s benchmark database, technology information on service automation applications derived from analyst briefings, and significant industry events such as mergers within the service and support technology market.

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Vele Galovski’s Perpetual Innovation Machine

Vele GalovskiPerpetual Innovation Machine is authored by Vele Galovski, VP of Field Services. Vele has consistently achieved breakthrough results by using his unique approach to innovation engineering. This blog offers stories, case studies, and tools to help leaders achieve exceptional results by combining ambitious goal-setting with key driver analysis, disciplined management of metrics, and an inspiring approach to employee engagement and empowerment.

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