Sponsored by Transversal
John Ragsdale, VP Research, Technology and Social - TIA
Chris Hall, Chief Marketing Officer - Transversal
October 2015

Service Disciplines: Customer Success and Support, Field Services

Functional Areas:Engineering, Marketing, Operations, Partner Management, Sales, Strategy, Training

Keywords: Knowledge Management, Trends, Technology, Customer Success, Field Service, B4B, Survey

Is your knowledge management program in need of a refresh, or even a total overhaul? Find out what other TIA members are doing to transform their business with knowledge, and hear from KM experts about the top trends driving innovation in knowledge management (KM) today.


In this session we will give you a sneak peek at the results of TIA’s 3rd annual Knowledge Management Survey, and discuss key industry trends with a focus on the role of technology in boosting KM success. Trends include:


  • Consolidating knowledge platforms
  • Rewarding/incenting employees for knowledge KPIs
  • Building executive support for knowledge programs


Register for this On-Demand webinar to get the latest on what is trending in KM and learn how next generation cognitive technologies can be a complete game-changer for how we manage knowledge in the future.